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Customer Service & Online Sales
Manager
LicenZing
email:
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phone: 415-507-1596
PR, Marketing & Licensing
Molly Robbins
LicenZing
email:
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phone: 415-507-1596
70 Mitchell Blvd., Suite 105, San Rafael, CA 94903
Wholsale Distribution
Girl's, Boy's & Young Men's Tops
DLI Incorporated
phone: 770-720-1300
2300 Airport Industrial Drive, Ball Ground, CA 30107
Junior's Fashion Tops & Sportswear
Jerry Leigh
phone: 818-909-7855
7860 Nelson Road, Van Nuys, CA 91402
Junior's and Girl's Sleepwear & Intimates
HYP International
phone: 212-684-7717
email:
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10 East 34th Street, New York, NY 10016
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| Return Policy/ Poliza de Retornos |
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If for any reason you are not satisfied with your palomitaclothing.com order, please return items within 21 days of receipt. Merchandise must be in new condition and must be accompanied by the original receipt or invoice. Refunds will be made to the original form of payment. Returns are accepted through the mail.
- Shipping and handling charges will not be refunded.*
*If the return is a result of our error, please contact Client Services at 415-507-1596 and we will issue
a credit for the return shipping charges.
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To return by mail:
1. Please fill out the Return Form completely and keep a copy for your records.
2. Package the items along with the completed Return Form securely. You may use the original box for
the return shipment.
3. We recommend sending returns via insured, traceable mail to ensure safe delivery. Palomita™ nor Chucho™ will be held responsible for lost return shipments.
4. Use the address label included on your invoice. The address is:
Palomita and Chucho Clothing
70 Mitchell Blvd. Suite 105
San Rafael, CA 94903
5. The return will be refunded to the original form of payment used for purchase. Allow 2-3 weeks from
the shipping date for the account to be credited and 1-2 billing cycles for the refund to appear on the
credit card statement.
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Exchange Policy/ Poliza de Intercambio
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Because merchandise quantities are limited, we strongly recommend that you do not exchange items as
it is likely that the item(s) you want will no longer be available. In order to get the item(s) you want as
quickly as possible, simply place a new order and return the unwanted item for a refund. When we
receive your return, we'll issue a refund. If the item was sent to you as a gift, the refund will be credited
to the original credit card used for the payment
We will make every effort to honor exchange requests provided the merchandise requested is still
available. If you’d like to make an exchange, list the item(s) you would like to receive on the Return
Form included with your order. You will receive an email confirming that we are processing your return,
followed by a separate email detailing the availability and/or shipping status of your exchange. Available
item(s) will be sent via Standard Shipping to the shipping address on your invoice. There are no
additional shipping & handling charges for exchanges.
We are unable to honor previous sale prices or promotions when you place your new order.
Still need help? Call 1-415-507-1596 or email
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Contact Us / Contacto